Based on the responsibility of Syria Gulf Bank in improving the quality of banking services provided to its clients, and in order to protect the bank’s reputation and preserving the rights of its clients.

We kindly request you to follow the procedure for submitting complaints at the bank’s branches and offices to be reviewed from our side and prepare the answers accordingly.

We always strive to achieve complete satisfaction with the services we provide to you.

The procedures for Submitting the Complaint:

1. Our customer service officer at the branch will provide you with the complaint form upon request.

2. Fill out the form as required and explain the issue you encountered is detail.

3. Place the completed form in the complaint box.

4. Keep the complaint receipt attached to the form for follow-up with Syria Gulf Bank to track the response to your complaint, which will be provided within 5 working days.

You can also submit an electronic complaint or suggestion by contacting us.

You complaint will be treated with high level of privacy, confidentiality, and utmost attention.